Collection of Information
We collect and hold personal information for the purpose of the ongoing management and administration of the NPF schemes, to enable us to fulfil our legal and statutory obligations (under both domestic and international law), and to improve the services we provide to you. We may collect personal information via our website at www.npf.co.nz (website) and when you provide personal information to us in relation to the NPF schemes.
Datacom, as administrator of the schemes, and Annuitas, which provides staff who act in management and secretarial roles on behalf of the Board, will also have access to any personal information you provide to us. Your personal information may also be disclosed to agents of these parties for the purpose for which it was provided.
When you use the website our server automatically logs the following non-personal information, which is provided by your browser:
- your server's IP address (a number which is unique to the machine through which you are connected to the internet) or your personal IP address;
- the type of browser and operating system you are using;
- the domain name of the referring site (e.g. if you linked to this site from a search engine result page, the name of the search engine used and the keywords entered are automatically logged);
- the date and time of your visit; and
- the (URL) address of the pages accessed and the documents downloaded.
This information does not personally identify you. We may analyse this non-personal information for certain trends and statistics, such as which parts of the website users are visiting and how long they spend there. We may also use this non-personal information to assist with the technical development of the website and for research and development purposes.
We will not try to identify you or your browsing activities except as required or authorised by law or if your usage of the website is causing any kind of technical difficulties for the website. We may in these circumstances identify your IP address and approach your provider to contact you.
No cookies are currently used on the NPF website.
We may require personal information from you in relation to your use of the website, such as your name, postal address or email address, fax or phone number. You will be asked to supply this personal information voluntarily.
This personal information will only be used for the purpose for which it was provided and to communicate with you. We may use any personal information you provide us via the website to conduct market research surveys, for statistical analysis to determine website usage and, for direct marketing purposes relating to our business, to tailor our services to match your needs and improve the website generally. An 'opt-out' box will appear each time you are asked to provide personal information for additional purposes. Please tick this box if you do not wish your personal information to be used in this way.
We may require personal information from you for the purpose of the ongoing management and administration of the NPF schemes, to enable us to fulfil our statutory obligations, and to improve the services we provide to you. This personal information may include your bank account details, medical information, employment history and wage or salary rates.
This personal information may be used for:
- calculation and payment of entitlements
- determination of initial and subsequent eligibility for entitlements
- determination of contribution rates
- actuarial valuation of liabilities
You will be asked to supply this personal information voluntarily, however in some circumstances your entitlements under the schemes, or ongoing payment of your entitlements, may be adversely affected if you do not disclose personal information as required, inadequately disclose personal information, or fail to update your personal information.
This personal information will only be used for the purpose for which it was provided and to communicate with you.
Information matching is the process of electronically or manually comparing information held by us with records held by other government agencies. The Board currently matches member records with records held by the Department of Internal Affairs in Births, Deaths and Marriages.
Births, Deaths and Marriages provide a monthly schedule of registered deaths to the Board. These are compared with NPF member records. If a match is found, further payments to the deceased member are stopped.
It is important that the Board identifies if a member has died for two reasons. Firstly, to avoid payments being made which would then become a debt on the estate of the deceased member, and have to be repaid. Secondly, to ensure the correct entitlement is paid either to the deceased’s spouse, dependants or estate.
Note, the Board only stops paying a member’s entitlement if it is sure the member is deceased. If there is any uncertainty, the Board does not just rely on information matching, but investigates further. To date, no pension payments have been stopped incorrectly as a result of information matching.
The Board may also occasionally use data held by Births, Deaths and Marriages to identify possible dependants of deceased.
Confidentiality and Security
The Board, Annuitas and Datacom take reasonable steps to ensure that any identifiable personal information you provide to us is held in a secure environment to minimise the risk of loss and unauthorised use, modification or disclosure.
Access to, and Correction of, Personal Information
Under the Privacy Act 1993 you have the right to request access to information we hold about you where that information is readily retrievable. You can request access to your personal information by writing to the Board of Trustees of the National Provident Fund, PO Box 3390, Wellington 6140, New Zealand. We will make a decision in relation to your request and notify you of the decision within 15 working days of receipt of your request. We may, in certain circumstances, extend the time limit by notice to you.
We reserve the right to refuse you access to your personal information in accordance with the Privacy Act 1993 and the Official Information Act 1982.
You can request correction (updating) of personal information we hold about you in accordance with the Privacy Act 1993. It is important you inform the Scheme administrator, Datacom, of any change to your personal information (for example your address, bank account details, change of employer etc).
Board of Trustees of the National Provident Fund
Phone: (04) 499 6999
Facsimile: (04) 473 3957
The Todd Building
95 Customhouse Quay
PO Box 3390
If you are not satisfied with our response to your concern, or would like more detailed information about the Privacy Act, you may wish to contact the Office of the Privacy Commissioner at www.privacy.org.nz